RETURN & REFUND POLICY

Effective Date: [22/3/2025]

Welcome to Marginseye Digital. We take pride in delivering high-quality digital marketing, web design, SEO, and AI-driven services to help businesses grow. Since our services are digital in nature, we have a specific return and refund policy that applies to each service type. Please read carefully before purchasing.

1. General Policy for Digital Services

Due to the nature of digital services, all sales are final once the service has been delivered. However, we strive for customer satisfaction and offer modifications or limited refunds in specific cases, outlined below.

2. Refund Eligibility by Service Type

a) Web Design & Development Services

  • Once the project has started and initial designs or concepts have been shared, no refunds will be provided.
  • If you cancel before we begin any work, you may be eligible for a partial refund (subject to an admin fee).
  • Revisions and modifications are included as per the agreed-upon contract.

b) SEO & Content Marketing Services

  • SEO results take time and cannot be guaranteed, as they depend on multiple external factors.
  • If the campaign has started and optimizations have been implemented, no refunds will be issued.
  • If you believe our services have not been delivered as described, you can request a review, and we may offer additional services to compensate instead of a refund.

c) AI & Data-driven Services

  • AI-generated tools, reports, and analytics are considered delivered once provided to the client.
  • Due to the nature of automated processes, refunds are not available once data analysis, automation, or AI-related services have been performed.
  • If you experience issues, we offer fixes and adjustments within the agreed scope.

d) Digital Consulting & Strategy Services

  • Consulting calls, strategy sessions, and audits are non-refundable once delivered.
  • If you need to reschedule a booked session, you must notify us at least 24 hours in advance.
  • If we fail to provide the consulting session due to unforeseen circumstances, you may request a refund or reschedule.

3. Cancellations & Modifications

  • You can request a cancellation within 24 hours of purchase, provided work has not begun.
  • Once work has started, refunds will not be issued.
  • If you need modifications, our team will work with you to ensure satisfaction within the project scope.

4. Duplicate Payments & Billing Errors

  • If you accidentally make a duplicate payment, contact us immediately at [[email protected]] for a refund of the extra charge.
  • Billing disputes must be raised within 7 days of the transaction date.

5. How to Request a Refund or Modification

If you believe you qualify for a refund or require modifications:

  1. Email us at [email protected] with your order details and concerns.
  2. Our team will review your request within 3-5 business days.
  3. If approved, we will offer an appropriate solution, which may include a service fix, modification, or refund (if applicable).

6. Contact Us

For any questions regarding our refund and return policy, please contact us at: