1. General Policy
Digital services are unique, so all completed work is final.
Our priority is customer happiness. If something isn’t delivered as promised, let us know we’ll do all we can to fix it or, in select cases, offer a refund.
- Web Design Refunds
- SEO & Content Refunds
- AI/Data Service Refunds
- Consulting Refunds
- Cancellations
- Request Help
2. Refunds By Service Type
Refunds can only apply before any creative work starts (partial, minus admin fee).
Once you receive initial designs, refunds aren’t possible.
We include revisions—your happiness matters!
SEO & Content Refunds
Results take time and can’t be guaranteed they’re influenced by many outside forces.
Campaign started? No refunds.
Not satisfied? Request a review; we’ll offer more time or bonus fixes.
AI & Data-driven Services
Once you get your reports or tools, they’re considered delivered.
No refunds after work begins, but we’ll happily offer fixes within scope if needed.
Digital Consulting & Strategy
Finished consulting/audit calls aren’t refundable.
Need to reschedule? Tell us 24+ hours in advance!
If we miss a session, reschedule or refund—your choice.
3. Cancellations & Modifications
Cancel within 24 hours of purchase (if work hasn’t started) for possible refund.
No refunds after project kicks off.
Request modifications anytime—they’re part of the service!
4. Duplicate Payments & Billing Issues
Accidentally paid twice? Contact us refund is quick and easy!
Spot a billing error? Let us know within 7 days.
5. Request a Refund, Modification, or Review
Email us at [email protected] with your project number and what you need.
We’ll reply within 3–5 business days with the best solution.
6. Contact Us
Email: [email protected]
Phone: +254 745 521 670
Website: www.marginseyedigital.com
Questions? Just reach out! We’re here to help, making sure your Marginseye Digital experience is always smooth and positive.
